Refund and Returns Policy
At Pixel Printers, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have 14 days from the date of purchase to return an item.
- Items must be returned in their original condition, without any damage or signs of use, including writing or markings.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
Exchanges
We only replace items if they are defective or damaged upon arrival.
Return Process
- Contact us at admin@pixelprinters.lk with your order details.
- Send the item to: #28, 2nd Cross Street, Piliyandala, Sri Lanka.
- Keep a receipt or proof of shipping for tracking purposes.
Non-Returnable Items
- Custom-made or personalized notebooks cannot be returned unless they arrive damaged or defective.
Need Help?
For questions related to refunds and returns, contact us at admin@pixelprinters.lk.